Returns
We do not offer returns or refunds unless the product is damaged.

 

In order to claim a refund/return , an unboxing video is required within 24 hrs of the product received confirmation . No return/refund will be provided without an unboxing video .

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

All return requests to be made within 3 days of receiving the order .

Refunds (if applicable)
Once your return is received and inspected, we  will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a refund will be processed to your original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mellowmonkeyofficial@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mellowmonkeyofficial@gmail.com .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 500inr, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.